General Terms and Conditions

AGB created via the generator of Deutsche Anwaltshotline AG

Contractual partner

On the basis of these General Terms and Conditions (GTC), a contract is concluded between the customer and
Dr Christoph Heßler Machine Systems
Represented by Christoph Heßler
Address: An der Ronceva 5 32312 Lübbecke

Sales tax identification number: DE230070107,

hereinafter referred to as the provider, the contract is concluded.

Subject matter of the contract

This contract regulates the sale of new goods from the area(s) of machines and equipment, primarily for the carpentry and joinery trade, in particular for edge and corner processing, via the supplier's online shop. For details of the respective offer, please refer to the product description on the offer page.

Conclusion of contract

The contract is concluded in electronic business transactions via the shop system or via other means of remote communication such as telephone and e-mail. The offers presented represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept.
The ordering process comprises the following steps in the shop system:

• Selection of the offer in the desired specification (quantity)
• Adding the offer to the shopping basket
• Click on the 'order' button
• Enter the billing and delivery address
• Selection of delivery zone and payment method
• Checking and processing of the order and all entries permanently possible
• Confirm the terms and conditions and press the button 'order for a fee'
• Confirmation email that the order has been received

In addition to the shop system, orders can also be placed by means of remote communication (telephone/email), whereby the order process for the conclusion of the contract includes the following steps:

• Call / send order email directly or after test
• Order confirmation

The contract is only concluded when the supplier sends an order confirmation. The automatically generated and sent order confirmation does not constitute a corresponding legally binding declaration. The contract is also concluded when the goods are dispatched or the service is provided.

Contract duration

The contract is concluded for an indefinite period.

Retention of title

The delivered goods remain the property of the supplier until full payment has been made.

Reservations

The provider reserves the right not to provide the promised service if it is not available.

Prices, shipping costs, return costs

All prices are net prices. The products in the shop are also labelled with net prices. Statutory VAT is shown during order processing. The final prices of the order processing include the statutory VAT. In addition to the final prices, further costs are incurred depending on the shipping method, which are displayed before the order is dispatched. If a right of cancellation exists and is exercised, the customer shall bear the costs of the return shipment.

Terms of payment

The customer only has the following options for payment: advance bank transfer, invoice. Other payment methods are not offered and will be rejected.

Advance payment: The invoice amount must be transferred in advance to the account specified on the invoice, which contains all the details for the transfer and is sent by e-mail.

Invoice: The invoice amount is to be transferred to the account specified on the invoice, which contains all details for the transfer and is sent with the delivery. The customer is obliged to pay or transfer the stated amount to the account specified on the invoice within 10 days of receipt of the invoice. Payment is due without deduction from the invoice date. If the due date for payment is determined according to the calendar, the customer shall be in default as soon as the due date is missed. The customer shall have no right of retention that is not based on the same contractual relationship. Offsetting against the customer's claims is excluded unless these are undisputed or have been legally established.

Terms of delivery

The goods will be dispatched in accordance with the delivery date stated in the order confirmation after confirmed receipt of payment. On the delivery date and with confirmed receipt of payment, dispatch shall take place on average no later than 3 working days after receipt of payment. The entrepreneur undertakes to deliver in accordance with the delivery date stated in the order confirmation. If the supplier does not dispatch directly, the order will be dispatched by the supplier or manufacturer as soon as the entire order is in stock. If the supplier is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by its own suppliers, although a corresponding covering transaction was made in good time, the supplier has the right to withdraw from a contract with the customer in this respect. The customer shall be informed immediately and any services received, in particular payments, shall be refunded.

Guarantee

Consumers are entitled to a statutory right of liability for defects for the services offered in accordance with the relevant provisions of the German Civil Code (BGB). If there is a deviation from this, the warranty shall be governed by the relevant provisions in the General Terms and Conditions (GTC). If the customer is an entrepreneur, the warranty period for new goods is limited to one year for a typical period of use for craftsmen. The supplier is granted the right to choose between repair or replacement in the event of subsequent fulfilment if the goods are new and the customer is an entrepreneur. If the customer is an entrepreneur, the warranty is excluded for used goods. If the customer is a consumer, the warranty period for used goods is limited to one year. This does not apply to claims for damages by the customer due to injury to life, limb, health or essential contractual obligations which must necessarily be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages due to grossly negligent or wilful breach of duty by the provider or its legal representative or vicarious agent. In all other respects, the statutory provisions shall apply.

Contract design

If the customer is an entrepreneur, the risk of accidental loss and/or accidental deterioration of the goods shall pass to the customer upon handover or, in the case of dispatch, upon delivery of the goods to the selected service provider. The customer has no possibility of directly accessing the stored shop contract text. The customer can correct input errors during the ordering process. They can do this as follows: Back button of the browser.

Right of cancellation and customer service

Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date,

• • In the case of a purchase contract: on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
  • In the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately: on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
  • In the case of a contract for the delivery of goods in several partial shipments or pieces: on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.
  • In the case of a contract for the regular delivery of goods over a fixed period of time: on which you or a third party named by you, who is not the carrier, have taken possession of the first goods.

If several alternatives coincide, the last point in time is decisive.

To exercise the right to cancel, you must inform us (Dr. Christoph Heßler Maschinensysteme, Christoph Heßler, An der Ronceva 5 32312 Lübbecke +49 (0)5741 3012080 christoph.hessler@c-hessler.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to Dr Christoph Heßler Maschinensysteme, Christoph Heßler, An der Ronceva 5 32312 Lübbecke +49 (0)5741 3012080 christoph.hessler@c-hessler.de immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

If the goods have been damaged or reduced in value in this sense, the customer shall bear the costs for the repair and any loss in value despite the repair.

End of the cancellation policy

You can reach our customer service at the following times Dr Christoph Heßler Maschinensysteme, Christoph Heßler, An der Ronceva 5, 32312 Lübbecke +49 (0)5741 3012080 christoph.hessler@c-hessler.de Opening hours:
8:00 to 16:00.

Disclaimer

Claims for damages by the customer are excluded, unless otherwise stated below. This also applies to the provider's representatives and vicarious agents if the customer asserts claims for damages against them. Excluded are claims for damages by the customer due to injury to life, limb, health or essential contractual obligations which must necessarily be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages due to grossly negligent or wilful breach of duty by the provider or its legal representative or vicarious agent.

Prohibition of assignment and pledging

Claims or rights of the customer against the provider may be asserted without
The goods may not be assigned or pledged without the customer's consent, unless the customer has demonstrated a legitimate interest in the assignment or pledge.

Language, place of jurisdiction and applicable law

The contract shall be drawn up in German. The further implementation of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall apply exclusively. For consumers, this only applies insofar as no statutory provisions of the country in which the customer is domiciled or habitually resident are restricted. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.

Severability clause

The invalidity of any provision of these GTC shall not affect the validity of the remaining provisions.